Jira Service Management

{"xsrfToken":"328aa3e85fb73847577a90c5284dbe7d958ab622_lout","branding":{"id":"3","key":"rr","name":"Room Reservations","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the UM School of Pharmacy Help Center","sharedPortalName":"School of Pharmacy","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the UM School of Pharmacy Help Center","sharedPortalName":"School of Pharmacy","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#14213d","helpCenterTitleColor":"#dab265","bannerMediaApiUrl":"https://api.media.atlassian.com/file/527fa840-6218-4bd4-a61f-f676a00d70f7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWViNWJkNC1iYjM1LTQ5MGItYjFmZi0zMzg5MDM3NTZhMWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUyN2ZhODQwLTYyMTgtNGJkNC1hNjFmLWY2NzZhMDBkNzBmNyI6WyJyZWFkIl19LCJleHAiOjE3MzIxODE5OTMsIm5iZiI6MTczMjE4MTM5M30.sNFqgubQ3CNhjlt6YoWGrS6mPu353Oq-tPK3-Mwr2mY&client=3aeb5bd4-bb35-490b-b1ff-338903756a1a&height=300&mode=fit","bannerMediaApiFileId":"527fa840-6218-4bd4-a61f-f676a00d70f7","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"rr","projectId":10002,"serviceDeskId":3,"name":"Room Reservations","description":"Welcome! You can raise a request for Room Reservations using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"42","name":"Room Reservations (Oxford)","descriptionHtml":"To reserve a room in the Thad Cochran Research Center (TCRC) or Faser Hall, please complete and submit the following request form. You will receive an Outlook calendar invitation to confirm your reservation. Please do not forward room reservation confirmations to meeting attendees.\n**If you require a room within 24 hours in Oxford, please contact Barbara Neyses at 662.915.5937 or bkneyses@olemiss.edu. Please still submit a request form for documentation purposes.\nClassrooms/Conference Rooms and Capacities:\nTCRC 1000 - 257 TCRC 1044 - 94 TCRC 2066 - 60 TCRC 3054 - 28 TCRC 3056 - 30 Faser 325 - 12 Faser 260 (Skills Lab) - 60 Faser 274 (in Skills Lab) - 12\nOther Spaces: SOP Patio SOP Atrium\nThe following spaces are managed by various departments within the School of Pharamcy. Please contact them directly for availability and booking:\n<ul class=\"alternate\" type=\"square\">\n <li>Faser 114 - Department of Pharmaceutics & Drug Delivery - LeTosha James, ljjames@olemiss.edu</li>\n <li>Faser 217 - Department of Pharmacy Administration - Jen Blakley, jmblakle@olemiss.edu</li>\n <li>Faser 347 - Department of BioMolecular Sciences - Candace Lowstuter, candacel@olemiss.edu</li>\n <li>TCRCE 2017 and 2001 - National Center for Natural Products Research (NCNPR) - Jennifer Michael, ncnpr@olemiss.edu</li>\n <li>TCRCW 212b and 311c - NCNPR - Jennifer Michael, ncnpr@olemiss.edu</li>\n</ul>\n**Please enter YOUR email address on the submission form**","callToAction":"Room Reservations (Oxford)","introHtml":"","icon":10550,"iconUrl":"https://umsop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[7],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://umsop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"41","name":"Room Reservations (Jackson)","descriptionHtml":"To reserve a room, please complete and submit the following form. Once reserved, you will receive an Outlook calendar confirmation. The room reservation confirmation is not to be forwarded to meeting attendees.\nIf you require a same-day room reservation in Jackson, please call Sheri Conner at 601.984.2481 or Peggy Duke (backup) at 601.984.2486. Please still submit a request form for documentation purposes.\nDO NOT FORWARD CONFIRMATION TO MEETING ATTENDEES\nJackson Campus Rooms:\nROOMS / CAPACITY Wells Auditorium / 175 Ainsworth Conference (PH101) / 25 First Floor Conference (PH109) / 3 Second Floor Conference (PH218) / 5 PBL Rooms (#1-#17) / 9\n*Please enter YOUR email address on the submission form*","callToAction":"Room Reservations (Jackson)","introHtml":"","icon":10550,"iconUrl":"https://umsop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[42]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWViNWJkNC1iYjM1LTQ5MGItYjFmZi0zMzg5MDM3NTZhMWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODI1OTMsIm5iZiI6MTczMjE4MTM5M30.IIk93ntvy6qHrhv9RAvHovsSql3eJ2nj_SYO10Oe9_0","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"3aeb5bd4-bb35-490b-b1ff-338903756a1a","tokenDurationInMins":20}},"reqCreate":{"id":42,"projectId":10002,"form":{"name":"Room Reservations (Oxford)","descriptionHtml":"To reserve a room in the Thad Cochran Research Center (TCRC) or Faser Hall, please complete and submit the following request form. You will receive an Outlook calendar invitation to confirm your reservation. Please do not forward room reservation confirmations to meeting attendees. \n\n**If you require a room within 24 hours in Oxford, please contact Barbara Neyses at 662.915.5937 or bkneyses@olemiss.edu. Please still submit a request form for documentation purposes. \n\n\nClassrooms/Conference Rooms and Capacities: \n\nTCRC 1000 - 257 \nTCRC 1044 - 94 \nTCRC 2066 - 60 \nTCRC 3054 - 28 \nTCRC 3056 - 30 \nFaser 325 - 12 \nFaser 260 (Skills Lab) - 60 \nFaser 274 (in Skills Lab) - 12\n\nOther Spaces: \nSOP Patio \nSOP Atrium\n\n\n\nThe following spaces are managed by various departments within the School of Pharamcy. Please contact them directly for availability and booking: \n<ul class=\"alternate\" type=\"square\">\n\t<li>Faser 114 - Department of Pharmaceutics & Drug Delivery - LeTosha James, ljjames@olemiss.edu</li>\n\t<li>Faser 217 - Department of Pharmacy Administration - Jen Blakley, jmblakle@olemiss.edu</li>\n\t<li>Faser 347 - Department of BioMolecular Sciences - Candace Lowstuter, candacel@olemiss.edu</li>\n\t<li>TCRCE 2017 and 2001 - National Center for Natural Products Research (NCNPR) - Jennifer Michael, ncnpr@olemiss.edu</li>\n\t<li>TCRCW 212b and 311c - NCNPR - Jennifer Michael, ncnpr@olemiss.edu</li>\n</ul>\n\n\n**Please enter YOUR email address on the submission form**","callToAction":"Room Reservations (Oxford)","intro":"","instructions":"To reserve a room in the Thad Cochran Research Center (TCRC) or Faser Hall, please complete and submit the following request form. You will receive an Outlook calendar invitation to confirm your reservation. Please do not forward room reservation confirmations to meeting attendees. \n\n**If you require a room within 24 hours in Oxford, please contact Barbara Neyses at 662.915.5937 or bkneyses@olemiss.edu. Please still submit a request form for documentation purposes. \n\n\nClassrooms/Conference Rooms and Capacities: \n\nTCRC 1000 - 257 \nTCRC 1044 - 94 \nTCRC 2066 - 60 \nTCRC 3054 - 28 \nTCRC 3056 - 30 \nFaser 325 - 12 \nFaser 260 (Skills Lab) - 60 \nFaser 274 (in Skills Lab) - 12\n\nOther Spaces: \nSOP Patio \nSOP Atrium\n\n\n\nThe following spaces are managed by various departments within the School of Pharamcy. Please contact them directly for availability and booking: \n<ul class=\"alternate\" type=\"square\">\n\t<li>Faser 114 - Department of Pharmaceutics & Drug Delivery - LeTosha James, ljjames@olemiss.edu</li>\n\t<li>Faser 217 - Department of Pharmacy Administration - Jen Blakley, jmblakle@olemiss.edu</li>\n\t<li>Faser 347 - Department of BioMolecular Sciences - Candace Lowstuter, candacel@olemiss.edu</li>\n\t<li>TCRCE 2017 and 2001 - National Center for Natural Products Research (NCNPR) - Jennifer Michael, ncnpr@olemiss.edu</li>\n\t<li>TCRCW 212b and 311c - NCNPR - Jennifer Michael, ncnpr@olemiss.edu</li>\n</ul>\n\n\n**Please enter YOUR email address on the submission form**","icon":10550,"iconUrl":"https://umsop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10080","fieldConfigId":"10184","label":"Name","description":"Please enter your name.","descriptionHtml":"Please enter your name.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10107","fieldConfigId":"10214","label":"Email","description":"Please provide the email to where you'd like to receive the reservation confirmation.","descriptionHtml":"Please provide the email to where you'd like to receive the reservation confirmation.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10087","fieldConfigId":"10191","label":"Phone Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Name of Meeting","description":"Please enter the name of your meeting.","descriptionHtml":"Please enter the name of your meeting.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please enter any optional details.","descriptionHtml":"Please enter any optional details.","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10095","fieldConfigId":"10199","label":"Number of Attendees","description":"Please enter the approximate number of attendees (number only).","descriptionHtml":"Please enter the approximate number of attendees (number only).","required":true,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10082","fieldConfigId":"10186","label":"Date & Time (Start of Meeting)","description":"Please enter the date and start time of your meeting.","descriptionHtml":"Please enter the date and start time of your meeting.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10083","fieldConfigId":"10187","label":"Date & Time (End of Meeting)","description":"Please enter the date and time your meeting will end.","descriptionHtml":"Please enter the date and time your meeting will end.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10084","fieldConfigId":"10188","label":"Room Request (1st Choice)","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10050","label":"TCRC 1000","selected":false,"children":[]},{"value":"10051","label":"TCRC 1044","selected":false,"children":[]},{"value":"10052","label":"TCRC 2066","selected":false,"children":[]},{"value":"10053","label":"TCRC 3054","selected":false,"children":[]},{"value":"10054","label":"TCRC 3056","selected":false,"children":[]},{"value":"10055","label":"TCRCW 105C","selected":false,"children":[]},{"value":"10057","label":"Faser 260 (Skills Lab)","selected":false,"children":[]},{"value":"10058","label":"Faser 274 (Skills Lab Conference Room)","selected":false,"children":[]},{"value":"10059","label":"Faser 325","selected":false,"children":[]},{"value":"10065","label":"SOP Patio","selected":false,"children":[]},{"value":"10175","label":"SOP Atrium","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10085","fieldConfigId":"10189","label":"Room Request (2nd Choice)","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10066","label":"TCRC 1000","selected":false,"children":[]},{"value":"10067","label":"TCRC 1044","selected":false,"children":[]},{"value":"10068","label":"TCRC 2066","selected":false,"children":[]},{"value":"10069","label":"TCRC 3054","selected":false,"children":[]},{"value":"10070","label":"TCRC 3056","selected":false,"children":[]},{"value":"10071","label":"TCRCW 105C","selected":false,"children":[]},{"value":"10073","label":"Faser 260 (Skills Lab)","selected":false,"children":[]},{"value":"10074","label":"Faser 274 (Skills Lab Conference Room)","selected":false,"children":[]},{"value":"10075","label":"Faser 325","selected":false,"children":[]},{"value":"10081","label":"SOP Patio","selected":false,"children":[]},{"value":"10176","label":"SOP Atrium","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10118","fieldConfigId":"10228","label":"Send to umsopstudentbody@gmail.com","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10179","label":"Yes","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10096","fieldConfigId":"10200","label":"Recurring Meeting (Optional)","description":"If this is a recurring meeting, please enter details here. For example: 1st and 3rd Wednesday of every month. Please try to use this box if the meeting/event has the same title and meeting details, even if the meeting/event occurs on multiple dates.","descriptionHtml":"If this is a recurring meeting, please enter details here. For example: 1st and 3rd Wednesday of every month. Please try to use this box if the meeting/event has the same title and meeting details, even if the meeting/event occurs on multiple dates.","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10088","fieldConfigId":"10192","label":"Type of Meeting","description":"Please tell us if you plan to use Zoom.","descriptionHtml":"Please tell us if you plan to use Zoom.","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10082","label":"In-Person","selected":true,"children":[]},{"value":"10083","label":"Zoom","selected":false,"children":[]},{"value":"10084","label":"Both","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10092","fieldConfigId":"10196","label":"Zoom Meeting Details (Optional)","description":"If this is a Zoom meeting, please provide connection information.","descriptionHtml":"If this is a Zoom meeting, please provide connection information.","required":false,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10093","fieldConfigId":"10197","label":"SOP IT representative","description":"Please tell us if you are requesting IT support for this meeting.","descriptionHtml":"Please tell us if you are requesting IT support for this meeting.","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10089","label":"Yes","selected":false,"children":[]},{"value":"10090","label":"No","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/42","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/42","calendarParams":{"firstDay":0,"date":"2024-11-21T03:29:54-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWViNWJkNC1iYjM1LTQ5MGItYjFmZi0zMzg5MDM3NTZhMWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODI1OTQsIm5iZiI6MTczMjE4MTM5NH0.0lTPXNtBQyfbLwO9rapc8nq_PB-ipAWEhjsmjdTrz8Q","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"3aeb5bd4-bb35-490b-b1ff-338903756a1a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}